Tatva Ops

Legal

Terms and Conditions

Please read these terms carefully before using TatvaOps services.

Version 1.0.0Effective 30 October 2025Updated 30 October 2025

Tatva Ops provides project management, vendor aggregation, and e-commerce services for material procurement and dispute resolution.

01

Definitions

Defines the key terms used in this document.

1.1 Platform

  • Refers to the Tatva Ops mobile application and website.

1.2 Services

  • Refers to project management, vendor aggregation, e-commerce for material procurement, and dispute resolution services offered via the platform.

1.3 User

  • Refers to any individual or entity accessing the platform, including customers and vendors.

1.4 Vendor

  • Refers to service providers registered on the platform to offer their expertise.
02

Acceptance of Terms

Explains user consent to the Terms and Conditions.

2.1 Agreement

  • By accessing or using the app or website, you confirm acceptance of these Terms. If you do not agree, you must refrain from using the platform.
03

Eligibility

Describes user eligibility to access the platform.

3.1 Minimum Age

  • Users must be at least 18 years old to register or use the services. All provided information must be accurate and complete.
04

Account Registration and Security

Explains user account responsibilities and data security.

4.1 Account Responsibility

  • Users must create an account to access services and safeguard their login credentials. Notify the team immediately of any unauthorized account access.
05

Services Offered

Outlines services provided by Tatva Ops.

5.1 Core Services

  • Aggregating verified vendors for home improvement, solar installation, home automation, and landscaping.
  • Integrated e-commerce for material procurement.
  • Project management tools for updates, milestones, and secure payments.
  • AI tools for project tracking and input collection.
  • Dispute resolution between customers and vendors.
06

Payments and Fees

Describes payment terms and applicable fees.

6.1 Payment Policy

  • Payments are processed through a secure gateway. Service charges apply to vendors/customers as per usage. Premium features are subscription-based. Tatva Ops is not liable for third-party payment delays.
07

User Responsibilities

Details expected user behavior.

7.1 Conduct

  • Users must provide accurate information, comply with laws, and avoid harmful behavior affecting the platform or its users.
08

Vendor Responsibilities

Defines vendor obligations.

8.1 Vendor Conduct

  • Vendors must provide accurate service descriptions, meet commitments, and pay service charges as per platform policy.
09

Dispute Resolution

Describes dispute handling process.

9.1 Mediation

  • Tatva Ops facilitates mediation between customers and vendors. Final resolution depends on mutual agreement. Tatva Ops is not liable for unresolved disputes.
10

Privacy Policy

Refers to how user data is handled.

10.1 Data Handling

  • The Privacy Policy outlines how data is collected, used, and protected. Use of the platform implies consent to these practices.
11

Intellectual Property

Covers platform ownership and copyrights.

11.1 Ownership

  • All trademarks and content belong to EROEI TECH PRIVATE LIMITED or its licensors. Users cannot reproduce or distribute without permission.
12

Limitation of Liability

Limits platform liability.

12.1 Disclaimer

  • Tatva Ops acts as a facilitator and is not responsible for vendor performance. The platform is not liable for indirect or consequential damages.
13

Termination

Explains conditions for account suspension or termination.

13.1 Suspension

  • Tatva Ops may suspend or terminate accounts violating Terms. Users may deactivate their accounts by contacting support.
14

Modifications to Terms

Covers updates and communication of changes.

14.1 Updates

  • Terms may change periodically. Major updates will be communicated via email or app notifications.
15

Governing Law

Specifies the applicable jurisdiction.

15.1 Jurisdiction

  • These Terms are governed by Indian law, with disputes under Bangalore, Karnataka jurisdiction.
16

Contact Us

Provides contact details for inquiries.

16.1 Support

  • Email: contact@withtatva.ai
  • Phone: +91 6383065482

Questions about these terms?

Contact our team or review our privacy practices.

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